Northside Dental

Ended

Front desk PC · PC is slow and Outlook crawls

Registered to Andrew Poole · timed · RelayDesk RD-1842

Pair this PC

Customer runs one command. The agent registers to apooleaz@gmail.com.

Join code

8H7-6ZU

Linux / macOS

curl -fsSL "/api/dl/install.sh" | bash -s -- --hub "" --code "8H7-6ZU"

Windows PowerShell

$env:SUPPORT_HUB=''; $env:SUPPORT_CODE='8H7-6ZU'; irm "$env:SUPPORT_HUB/api/dl/install.ps1" | iex

Use this when you already have RelayDesk on the customer PC, or to try the flow on the machine in front of you. Requires Node.js 18+.

Session agent

Tools run on the customer PC. Shell still needs your approval.

Session opened for Northside Dental. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

You

Run a full intake on the customer PC.

Agent

Intake for this session, against the reported issue: PC is slow and Outlook crawls. I ran local checks on the customer PC (not the cloud computer). RelayDesk can keep the screen; this is the agent pass. ### system info hostname: cursor user: ubuntu os: Linux 6.12.94+ (linux x64) uptime: 18 minutes cpu: Intel(R) Xeon(R) Processor × 4 load: 0.71, 0.24, 0.13 home: /home/ubuntu node: v22.14.0 ### memory used 1.8 GB / 15.6 GB (11.4%) total used free shared buff/cache available Mem: 15Gi 1.8Gi 2.7Gi 9.1Mi 11Gi 13Gi Swap: 0B 0B 0B ### disk usage Filesystem Type Size Used Avail Use% Mounted on overlay overlay 252G 12G 228G 5% / shm tmpfs 7.9G 0 7.9G 0% /dev/shm ### processes PID %CPU %MEM RSS COMMAND 4669 57.1 0.4 76780 node 4406 32.1 3.8 627696 next-server (v1 4575 6.8 0.4 66180 node 4512 3.7 0.7 114820 node 2808 0.8 1.5 261556 MainThread 4534 0.6 0.0 8904 bash 4395 0.5 0.4 71144 node 1500 0.4 1.3 224916 node 4378 0.2 0.3 63700 npm run dev 2823 0.2 0.5 82404 MainThread 2516 0.1 0.5 92900 MainThread 2134 0.0 0.7 120004 xfwm4 7 0.0 0.0 6200 pod-daemon 2363 0.0 0.2 38600 python3 2072 0.0 0.4 75204 Xtigervnc ### network 172.30.0.2 172.17.0.1 docker0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 172.17.0.1 netmask 255.255.0.0 broadcast 172.17.255.255 ether 8e:0b:a6:10:c0:23 txqueuelen 0 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 2 overruns 0 carrier 0 collisions 0 eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 172.30.0.2 netmask 255.255.255.0 broadcast 172.30.0.255 inet6 fe80::802b:38ff:fe3d:bcd0 prefixlen 64 scopeid 0x20<link> ether 82:2b:38:3d:bc:d0 txqueuelen 1000 (Ethernet) RX packets 141486 bytes 2537438134 (2.5 GB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 47155 bytes 17254312 (17.2 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Local Loopback) RX packets 918 bytes 2246967 (2.2 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 918 bytes 2246967 (2.2 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 resolv.conf: nameserver 10.0.0.2 ping 1.1.1.1: PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data. 64 bytes from 1.1.1.1: icmp_seq=1 ttl=55 time=2.74 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=55 time=1.85 ms --- 1.1.1.1 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1001ms rtt min/avg/max/mdev = 1.848/2.292/2.736/0.444 ms ### services System has not been booted with systemd as init system (PID 1). Can't operate. Failed to connect to bus: Host is down Say what to fix next. Destructive shell commands stay queued until you approve them. End the session when you are done — the agent uninstalls and scans for leftovers.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan found: unknown remnants.

Local tools

Every call is audited for this session.

servicesok

System has not been booted with systemd as init system (PID 1). Can't operate.
Failed to connect to bus: Host is down

networkok

172.30.0.2 172.17.0.1

docker0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        inet 172.17.0.1  netmask 255.255.0.0  broadcast 172.17.255.255
        ether 8e:0b:a6:10:c0:23  txqueuelen 0  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 2 overruns 0  carrier 0  collisions 0

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 172.30.0.2  netmask 255.255.255.0  broadcast 172.30.0.255
        inet6 fe80::802b:38ff:fe3d:bcd0  prefixlen 64  scopeid 0x20<link>
        ether 82:2b:38:3d:bc:d0  txqueuelen 1000  (Ethernet)
        RX packets 141486  bytes 2537438134 (2.5 GB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 47155  by

processesok

PID %CPU %MEM   RSS COMMAND
   4669 57.1  0.4 76780 node
   4406 32.1  3.8 627696 next-server (v1
   4575  6.8  0.4 66180 node
   4512  3.7  0.7 114820 node
   2808  0.8  1.5 261556 MainThread
   4534  0.6  0.0  8904 bash
   4395  0.5  0.4 71144 node
   1500  0.4  1.3 224916 node
   4378  0.2  0.3 63700 npm run dev
   2823  0.2  0.5 82404 MainThread
   2516  0.1  0.5 92900 MainThread
   2134  0.0  0.7 120004 xfwm4
      7  0.0  0.0  6200 pod-daemon
   2363  0.0  0.2 38600 python3
   2072  0.0  0.4 75204 Xtigervnc

disk_usageok

Filesystem     Type     Size  Used Avail Use% Mounted on
overlay        overlay  252G   12G  228G   5% /
shm            tmpfs    7.9G     0  7.9G   0% /dev/shm

memoryok

used 1.8 GB / 15.6 GB (11.4%)

total        used        free      shared  buff/cache   available
Mem:            15Gi       1.8Gi       2.7Gi       9.1Mi        11Gi        13Gi
Swap:             0B          0B          0B

system_infook

hostname: cursor
user: ubuntu
os: Linux 6.12.94+ (linux x64)
uptime: 18 minutes
cpu: Intel(R) Xeon(R) Processor × 4
load: 0.71, 0.24, 0.13
home: /home/ubuntu
node: v22.14.0

Leftover scan

Confirms the agent did not leave files or processes behind.

Remnants found.

Leftovers still present. Run uninstall again or delete the listed paths.

4534 /bin/bash -O extglob -c snap=$(command cat <&3) && builtin shopt -s extglob && builtin eval -- "$snap" && { builtin set +u 2>/dev/null || true; builtin eval "${__CURSOR_SANDBOX_ENV_RESTORE:-}" 2>/dev/null; builtin export PWD="$(builtin pwd)"; builtin shopt -s expand_aliases 2>/dev/null; builtin eval "$1" < /dev/null; }; COMMAND_EXIT_CODE=$?; dump_bash_state >&4; builtin exit $COMMAND_EXIT_CODE -- set -euo pipefail HUB=http://127.0.0.1:43147 echo "== create session ==" CREATE=$(curl -sS -X POST "$HUB/api/sessions" -H 'content-type: application/json' -d '{"customerName":"Northside Dental","site":"Front desk PC","issue":"PC is slow and Outlook crawls","relayDeskId":"RD-1842","durationMinutes":120}') echo "$CREATE" | head -c 500 echo SID=$(node -e "const d=JSON.parse(process.argv[1]); console.log(d.session.id)" "$CREATE") CODE=$(node -e "const d=JSON.parse(process.argv[1]); console.log(d.session.joinCode)" "$CREATE") echo "id=$SID code=$CODE" echo "== install local ==" curl -sS -X POST "$HUB/api/sessions/$SID/actions" -H 'content-type: application/json' -d '{"type":"install-local"}' echo echo "== wait online ==" for i in $(seq 1 20); do STATUS=$(curl -sS "$HUB/api/sessions/$SID" | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s);console.log(j.session.status+' '+(j.session.host&&j.session.host.hostname||''))})") echo " $i $STATUS" echo "$STATUS" | grep -qE 'online|working' && break sleep 1 done echo "== full intake ==" curl -sS -X POST "$HUB/api/sessions/$SID/actions" -H 'content-type: application/json' -d '{"type":"quick","pack":"intake"}' | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s);console.log(j.session.status, (j.session.toolCalls||[]).map(t=>t.name+':'+t.status).join(','))})" echo "== wait tools ==" for i in $(seq 1 25); do INFO=$(curl -sS "$HUB/api/sessions/$SID" | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s); const tools=j.session.toolCalls||[]; const done=tools.filter(t=>t.status==='ok'||t.status==='error').length; const agent=j.session.messages.filter(m=>m.role==='agent').length; console.log(j.session.status+' tools='+done+'/'+tools.length+' agentMsgs='+agent)})") echo " $i $INFO" echo "$INFO" | grep -q 'agentMsgs=[1-9]' && break sleep 1 done echo "== end ==" curl -sS -X POST "$HUB/api/sessions/$SID/actions" -H 'content-type: application/json' -d '{"type":"end"}' | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s);console.log(j.session.status)})" echo "== wait uninstall/scan ==" for i in $(seq 1 20); do INFO=$(curl -sS "$HUB/api/sessions/$SID" | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s); const sc=j.session.leftoverScan; console.log(j.session.status+' scan='+(sc? (sc.clean?'clean':'dirty '+sc.leftovers.join(',')) : 'none'))})") echo " $i $INFO" echo "$INFO" | grep -q 'scan=clean' && break sleep 1 done echo "== leftover paths ==" ls -la ~/.support-mode 2>&1 || true pgrep -af support-agent || true echo "== scan action ==" curl -sS -X POST "$HUB/api/sessions/$SID/actions" -H 'content-type: application/json' -d '{"type":"scan"}' | node -e "let s='';process.stdin.on('data',d=>s+=d);process.stdin.on('end',()=>{const j=JSON.parse(s); console.log(JSON.stringify(j.session.leftoverScan,null,2))})"

Session opened for Northside Dental. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

Run a full intake on the customer PC.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan found: unknown remnants.