Test Customer

Ended

Test PC · Testing support mode

Registered to Andrew Poole · timed

Pair this PC

Customer runs one command. The agent registers to apooleaz@gmail.com.

Join code

5VY-49X

Linux / macOS

curl -fsSL "/api/dl/install.sh" | bash -s -- --hub "" --code "5VY-49X"

Windows PowerShell

$env:SUPPORT_HUB=''; $env:SUPPORT_CODE='5VY-49X'; irm "$env:SUPPORT_HUB/api/dl/install.ps1" | iex

Use this when you already have RelayDesk on the customer PC, or to try the flow on the machine in front of you. Requires Node.js 18+.

Session agent

Tools run on the customer PC. Shell still needs your approval.

Session opened for Test Customer. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

You

Run a full intake on the customer PC.

Agent

Intake for this session, against the reported issue: Testing support mode. I ran local checks on the customer PC (not the cloud computer). RelayDesk can keep the screen; this is the agent pass. ### system info hostname: cursor user: ubuntu os: Linux 6.12.94+ (linux x64) uptime: 27 minutes cpu: Intel(R) Xeon(R) Processor × 4 load: 0.12, 0.23, 0.17 home: /home/ubuntu node: v22.14.0 ### memory used 1.9 GB / 15.6 GB (12.0%) total used free shared buff/cache available Mem: 15Gi 1.9Gi 2.3Gi 23Mi 11Gi 13Gi Swap: 0B 0B 0B ### disk usage Filesystem Type Size Used Avail Use% Mounted on overlay overlay 252G 12G 228G 5% / shm tmpfs 7.9G 0 7.9G 0% /dev/shm ### processes PID %CPU %MEM RSS COMMAND 7111 100 0.3 63968 node 4406 3.3 3.0 492880 next-server (v1 5563 1.2 1.7 285996 chrome 5813 1.0 1.2 208824 chrome 5607 0.7 0.8 132788 chrome 2808 0.6 1.5 261656 MainThread 6883 0.5 0.4 76768 node 1500 0.4 1.4 230104 node 4512 0.4 0.8 132944 node 5611 0.2 0.7 117624 chrome 2072 0.1 0.5 95812 Xtigervnc 2823 0.1 0.5 83188 MainThread 2516 0.1 0.5 93012 MainThread 2134 0.0 0.7 121508 xfwm4 7 0.0 0.0 6296 pod-daemon ### network 172.30.0.2 172.17.0.1 docker0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 172.17.0.1 netmask 255.255.0.0 broadcast 172.17.255.255 ether 8e:0b:a6:10:c0:23 txqueuelen 0 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 2 overruns 0 carrier 0 collisions 0 eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 172.30.0.2 netmask 255.255.255.0 broadcast 172.30.0.255 inet6 fe80::802b:38ff:fe3d:bcd0 prefixlen 64 scopeid 0x20<link> ether 82:2b:38:3d:bc:d0 txqueuelen 1000 (Ethernet) RX packets 152929 bytes 2604985117 (2.6 GB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 53769 bytes 20341133 (20.3 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Local Loopback) RX packets 5810 bytes 17356071 (17.3 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 5810 bytes 17356071 (17.3 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 resolv.conf: nameserver 10.0.0.2 ping 1.1.1.1: PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data. 64 bytes from 1.1.1.1: icmp_seq=1 ttl=55 time=3.14 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=55 time=2.38 ms --- 1.1.1.1 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1001ms rtt min/avg/max/mdev = 2.378/2.761/3.144/0.383 ms ### services System has not been booted with systemd as init system (PID 1). Can't operate. Failed to connect to bus: Host is down Say what to fix next. Destructive shell commands stay queued until you approve them. End the session when you are done — the agent uninstalls and scans for leftovers.

You

check the network

Agent

Intake for this session, against the reported issue: Testing support mode. I ran local checks on the customer PC (not the cloud computer). RelayDesk can keep the screen; this is the agent pass. ### network 172.30.0.2 172.17.0.1 docker0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 172.17.0.1 netmask 255.255.0.0 broadcast 172.17.255.255 ether 8e:0b:a6:10:c0:23 txqueuelen 0 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 2 overruns 0 carrier 0 collisions 0 eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 172.30.0.2 netmask 255.255.255.0 broadcast 172.30.0.255 inet6 fe80::802b:38ff:fe3d:bcd0 prefixlen 64 scopeid 0x20<link> ether 82:2b:38:3d:bc:d0 txqueuelen 1000 (Ethernet) RX packets 153876 bytes 2605082094 (2.6 GB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 54657 bytes 21049039 (21.0 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Local Loopback) RX packets 8307 bytes 40113823 (40.1 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 8307 bytes 40113823 (40.1 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 resolv.conf: nameserver 10.0.0.2 ping 1.1.1.1: PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data. 64 bytes from 1.1.1.1: icmp_seq=1 ttl=55 time=2.90 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=55 time=2.12 ms --- 1.1.1.1 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1002ms rtt min/avg/max/mdev = 2.118/2.510/2.903/0.392 ms Say what to fix next. Destructive shell commands stay queued until you approve them. End the session when you are done — the agent uninstalls and scans for leftovers.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan is clean — no Support Mode files or processes remain.

Local tools

Every call is audited for this session.

networkok

172.30.0.2 172.17.0.1

docker0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        inet 172.17.0.1  netmask 255.255.0.0  broadcast 172.17.255.255
        ether 8e:0b:a6:10:c0:23  txqueuelen 0  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 2 overruns 0  carrier 0  collisions 0

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 172.30.0.2  netmask 255.255.255.0  broadcast 172.30.0.255
        inet6 fe80::802b:38ff:fe3d:bcd0  prefixlen 64  scopeid 0x20<link>
        ether 82:2b:38:3d:bc:d0  txqueuelen 1000  (Ethernet)
        RX packets 153876  bytes 2605082094 (2.6 GB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 54657  by

servicesok

System has not been booted with systemd as init system (PID 1). Can't operate.
Failed to connect to bus: Host is down

networkok

172.30.0.2 172.17.0.1

docker0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        inet 172.17.0.1  netmask 255.255.0.0  broadcast 172.17.255.255
        ether 8e:0b:a6:10:c0:23  txqueuelen 0  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 2 overruns 0  carrier 0  collisions 0

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 172.30.0.2  netmask 255.255.255.0  broadcast 172.30.0.255
        inet6 fe80::802b:38ff:fe3d:bcd0  prefixlen 64  scopeid 0x20<link>
        ether 82:2b:38:3d:bc:d0  txqueuelen 1000  (Ethernet)
        RX packets 152929  bytes 2604985117 (2.6 GB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 53769  by

processesok

PID %CPU %MEM   RSS COMMAND
   7111  100  0.3 63968 node
   4406  3.3  3.0 492880 next-server (v1
   5563  1.2  1.7 285996 chrome
   5813  1.0  1.2 208824 chrome
   5607  0.7  0.8 132788 chrome
   2808  0.6  1.5 261656 MainThread
   6883  0.5  0.4 76768 node
   1500  0.4  1.4 230104 node
   4512  0.4  0.8 132944 node
   5611  0.2  0.7 117624 chrome
   2072  0.1  0.5 95812 Xtigervnc
   2823  0.1  0.5 83188 MainThread
   2516  0.1  0.5 93012 MainThread
   2134  0.0  0.7 121508 xfwm4
      7  0.0  0.0  6296 pod-daemon

disk_usageok

Filesystem     Type     Size  Used Avail Use% Mounted on
overlay        overlay  252G   12G  228G   5% /
shm            tmpfs    7.9G     0  7.9G   0% /dev/shm

memoryok

used 1.9 GB / 15.6 GB (12.0%)

total        used        free      shared  buff/cache   available
Mem:            15Gi       1.9Gi       2.3Gi        23Mi        11Gi        13Gi
Swap:             0B          0B          0B

system_infook

hostname: cursor
user: ubuntu
os: Linux 6.12.94+ (linux x64)
uptime: 27 minutes
cpu: Intel(R) Xeon(R) Processor × 4
load: 0.12, 0.23, 0.17
home: /home/ubuntu
node: v22.14.0

Leftover scan

Confirms the agent did not leave files or processes behind.

Clean — no remnants on this computer.

No Support Mode files, services, or processes remain on this computer.

Session opened for Test Customer. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

Run a full intake on the customer PC.

check the network

Intake for this session, against the reported issue: Testing support mode. I ran local checks on the customer PC (not the cloud computer). RelayDesk can keep the screen; this is the agent pass. ### network 172.30.0.2 172.17.0.1 docker0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 172.17.0.1 netmask 255.255.0.0 broadcast 172.17.255.255 ether 8e:0b:a6:10:c0:23 txqueuelen 0 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 2 overruns 0 carrier 0 collisions 0 eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 172.30.0.2 netmask 255.255.255.0 broadcast 172.30.0.255 inet6 fe80::802b:38ff:fe3d:bcd0 prefixlen 64 scopeid 0x20<link> ether 82:2b:38:3d:bc:d0 txqueuelen 1000 (Ethernet) RX packets 153876 bytes 2605082094 (2.6 GB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 54657 bytes 21049039 (21.0 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Local Loopback) RX packets 8307 bytes 40113823 (40.1 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 8307 bytes 40113823 (40.1 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 resolv.conf: nameserver 10.0.0.2 ping 1.1.1.1: PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data. 64 bytes from 1.1.1.1: icmp_seq=1 ttl=55 time=2.90 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=55 time=2.12 ms --- 1.1.1.1 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1002ms rtt min/avg/max/mdev = 2.118/2.510/2.903/0.392 ms Say what to fix next. Destructive shell commands stay queued until you approve them. End the session when you are done — the agent uninstalls and scans for leftovers.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan is clean — no Support Mode files or processes remain.