Harbor Auto

Ended

Service laptop · wifi keeps dropping

Registered to Andrew Poole · timed

Pair this PC

Customer runs one command. The agent registers to apooleaz@gmail.com.

Join code

SUS-4CC

Linux / macOS

curl -fsSL "/api/dl/install.sh" | bash -s -- --hub "" --code "SUS-4CC"

Windows PowerShell

$env:SUPPORT_HUB=''; $env:SUPPORT_CODE='SUS-4CC'; irm "$env:SUPPORT_HUB/api/dl/install.ps1" | iex

Use this when you already have RelayDesk on the customer PC, or to try the flow on the machine in front of you. Requires Node.js 18+.

Session agent

Tools run on the customer PC. Shell still needs your approval.

Session opened for Harbor Auto. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

You

Check network, DNS, and ping.

Agent

Intake for this session, against the reported issue: wifi keeps dropping. I ran local checks on the customer PC (not the cloud computer). RelayDesk can keep the screen; this is the agent pass. ### network 172.30.0.2 172.17.0.1 docker0: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500 inet 172.17.0.1 netmask 255.255.0.0 broadcast 172.17.255.255 ether 8e:0b:a6:10:c0:23 txqueuelen 0 (Ethernet) RX packets 0 bytes 0 (0.0 B) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 0 bytes 0 (0.0 B) TX errors 0 dropped 2 overruns 0 carrier 0 collisions 0 eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500 inet 172.30.0.2 netmask 255.255.255.0 broadcast 172.30.0.255 inet6 fe80::802b:38ff:fe3d:bcd0 prefixlen 64 scopeid 0x20<link> ether 82:2b:38:3d:bc:d0 txqueuelen 1000 (Ethernet) RX packets 142243 bytes 2537574790 (2.5 GB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 47835 bytes 17427521 (17.4 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536 inet 127.0.0.1 netmask 255.0.0.0 inet6 ::1 prefixlen 128 scopeid 0x10<host> loop txqueuelen 1000 (Local Loopback) RX packets 1492 bytes 5500708 (5.5 MB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 1492 bytes 5500708 (5.5 MB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 resolv.conf: nameserver 10.0.0.2 ping 1.1.1.1: PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data. 64 bytes from 1.1.1.1: icmp_seq=1 ttl=55 time=2.99 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=55 time=2.10 ms --- 1.1.1.1 ping statistics --- 2 packets transmitted, 2 received, 0% packet loss, time 1001ms rtt min/avg/max/mdev = 2.097/2.543/2.990/0.446 ms Say what to fix next. Destructive shell commands stay queued until you approve them. End the session when you are done — the agent uninstalls and scans for leftovers.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan is clean — no Support Mode files or processes remain.

Local tools

Every call is audited for this session.

networkok

172.30.0.2 172.17.0.1

docker0: flags=4099<UP,BROADCAST,MULTICAST>  mtu 1500
        inet 172.17.0.1  netmask 255.255.0.0  broadcast 172.17.255.255
        ether 8e:0b:a6:10:c0:23  txqueuelen 0  (Ethernet)
        RX packets 0  bytes 0 (0.0 B)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 0  bytes 0 (0.0 B)
        TX errors 0  dropped 2 overruns 0  carrier 0  collisions 0

eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 172.30.0.2  netmask 255.255.255.0  broadcast 172.30.0.255
        inet6 fe80::802b:38ff:fe3d:bcd0  prefixlen 64  scopeid 0x20<link>
        ether 82:2b:38:3d:bc:d0  txqueuelen 1000  (Ethernet)
        RX packets 142243  bytes 2537574790 (2.5 GB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 47835  by

Leftover scan

Confirms the agent did not leave files or processes behind.

Clean — no remnants on this computer.

No Support Mode files, services, or processes remain on this computer.

Session opened for Harbor Auto. Agent will register to Andrew Poole (apooleaz@gmail.com). RelayDesk stays on screen control — this session is the local Grok agent only.

Agent online on cursor (Linux 6.12.94+ x64) as ubuntu. Registered to Andrew Poole.

Check network, DNS, and ping.

Ending session. Remote uninstall + leftover scan queued on the customer PC.

Agent uninstalled. Leftover scan is clean — no Support Mode files or processes remain.